The content on the Thurston County website is currently provided in English. We are providing the “Translation” for approximately 10 languages. The goal of the translation is to provide visitors with limited English proficiency to access information on the website in other languages. The translations do not translate all types of documents, and it may not give you an exact translation all the time. The translations are made through an automated process, which may not result in accurate or precise translations, particularly of technical and legal terminology.
Thurston County Washington
The Environmental Protection Agency's (EPA) Lead and Copper Rule Revisions (LCRR) require us to identify and report water service line materials. This survey is essential to protect public health by ensuring there are no lead pipes in our community water system. Please take some time to fill out the Water Service Line Survey. Your participation will help us gather critical information about the private water service line to your home.
Click here to access the survey and directions for how to identify how your water service line connects to your home.
If you need assistance identifying your water service line or completing the survey, contact Aaron Tormanen, Water Resources Utility Planner, at 360-628-4492.
For more information about the rule and other helpful resources, visit the EPA's website.
For questions related to your bill, water usage, temporary water shut-off requests, or to establish or change service, call 360-867-2312.
For water leaks, water pressure issues, sewer issues, or STEP tank alarms, call 360-867-2288.
For after-hours water & sewer emergencies, call 1-800-926-7761.
Update your contact information to receive text and email notifications about emergencies, repairs and maintenance to your water and sewer services.
To establish a new utility account, please click this link to complete the application. The application must be completed and returned with a deposit by:
A new consolidated UAC has been formed in accordance with Resolution #16294. The consolidated UAC is comprised of seven voting members who are residents from within the utility service areas and are paying utility customers.
Two members represent each of the three utility service areas, which provide both water and sewer service:
One member represents the utility service area, which provides only sewer service:
For more information, contact TC Utilities
The water and sewer rates for Boston Harbor, Tamoshan, Grand Mound, and Olympic View customers are consistent with the approved utility consolidation and rate blending timeline. Approved rates for 2024 and 2025 are:
You may email tcutilities@co.thurston.wa.us or call 360-867-2312 to check if we service your address.
How do I set up my account with TC Utilities?New accounts for water or sewer service at an established service address may be set up by completing an application and paying a deposit. Applicable deposit amounts are determined by ordinance and can be found by click this link.
When will I receive my monthly bill?Bills are mailed on the last business day of each month. Expect to receive your bill the first week of the month. If you have not received your bill, please email tcutilities@co.thurston.wa.us or call 360-867-2312 to request a copy of your bill.
When is my billing due date?Bills are due and payable on the 20th of each month or the following business day, if the 20th falls on a weekend or a holiday. Bills are considered delinquent if not paid on or before the payment due date.
Is there a grace period?The County may apply a five (5) calendar day grace period before assessing interest or delinquent penalties.
What payment methods does TC Utilities accept?Credit or Debit Card – Visit Online Payments or call 360-867-2312.
Check – Mail to TC Utilities, 9605 Tilley Rd S, Box D, Olympia, WA 98512.
Cash – Accepted in person at the TC Utilities office, 9605 Tilley Rd. S, Building C, Olympia, WA. TC Utilities office hours are from 8:00 a.m. to 5:00 p.m. In person hours are 8 a.m. to 4:30 p.m.
Automatic Payments (ACH) – Sign up for automatic utilities payment to deduct your utility bill amount due from your checking or savings account on the billing due date. No fees or service charges apply for this service.
Is there a fee for credit card payments?A 2.35% convenience fee (minimum $2.00) is assessed by the credit card company. This fee does not apply to ACH payments.
Can my ACH automatic payment be made on a date other than the due date?No, payments are posted only on the bill due date. However, you can mail or make payment online prior to the billing date and only the remaining account balance, if any, will be made by ACH.
How do I let TC Utilities know I am moving?Please give us notice that you are closing your account prior to the move out day by Filling out the termination form or call 360-867-2312.
How can I avoid installing a cross connection in my plumbing?This link has info about how to avoid cross connections when installing plumbing.
What is an ERU?An Equivalent Residential Unit (ERU) is based on a typical Single-Family Residential Unit. As defined in Thurston County Code title 15.12.012 a single-family residential unit means: "One or more rooms in a residential building or residential portion of a building which are arranged, designed, used or intended for use as a complete, independent living facility for one family and which includes permanent provisions for living, sleeping, eating, cooking and sanitation. Any duplication of the above permanent provisions, specifically cooking, eating, or laundry facilities, will be considered in excess of a single ERU allocation for a single parcel and in excess of the allowed sewer service capacity for one ERU…. any outbuilding with kitchen or cooking facilities, shower stalls, bathtub or laundry facilities are not to be connected or served by the sewer utility.
When was the last rate increase?The County operates four utilities: Boston Harbor Community, Grand Mound, Olympic View Community, and Tamoshan Community (includes sewer customers in Beverly Beach). Prior to the consolidation of utilities effective January 2024, each of the utility service areas were operated and funded separately from one another. As part of this consolidation, Thurston County will be moving towards a blended utility rate model, which is a 5-year plan to merge the rates by incrementally adjusting the separate service area rates to achieve one rate that applies to all service areas. In the long term, the consolidation will stabilize the rates and utility operations, improve financial strength, and provide administrative efficiencies. The following tables outline the increase to the monthly utility statement from 2019 through 2025.
| Monthly Water Rate Adjustment ($)* | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 7-year Increase | Avg. Monthly Increase |
| Boston Harbor | 5.69 | 6.83 | 0 | 1.23 | 2.11 | 3.47 | 3.75 | 23.08 | $3.30/yr. |
| Tamoshan | 3.63 | 3.81 | 0 | 2.40 | 4.12 | -2.32 | -3.21 | 8.43 | $1.20/yr. |
| Grand Mound | 2.03 | 2.13 | 0 | 1.34 | 0 | 3.23 | 3.46 | 12.19 | $1.74/yr. |
| Monthly Sewer Rate Adjustment ($) | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 7-year Increase | Avg. Monthly Increase |
| Boston Harbor | 4.97 | 5.22 | 0 | 3.29 | 4.80 | 1.43 | 1.44 | 21.15 | $3.02/yr. |
| Olympic View | 4.79 | 5.03 | 0 | 3.17 | 5.43 | 0 | 0 | 18.42 | $2.63/yr. |
| Tamoshan | 6.38 | 6.70 | 0 | 4.22 | 7.24 | -4.74 | -5.00 | 14.80 | $2.11/yr. |
| Grand Mound | 4.18 | 4.39 | 0 | 2.76 | 0 | 5.71 | 5.92 | 22.96 | $3.28/yr. |
** Values are for base rate only, does not include usage.
-Boston Harbor water usage rate to increase by $0.13 & $0.15 per 100 cubic feet in 2024 and 2025, respectively.
--Tamoshan water usage rate to increase by $0.14 per 100 cubic feet in both 2024 and 2025.
--Grand Mound water usage rate to increase by $0.18 & $0.19 per 100 cubic feet in 2024 and 2025, respectively.
What are the shut-off procedure and payment plan options during extreme heat events?We are committed to keeping our utility customers safe and informed, especially during extreme heat events. State legislation (ESHB 1329) requires utility services to delay any shut-offs during heat alerts declared by the National Weather Service. Shut-offs can only resume once the alert is lifted.
If your service has already been shut off when a heat warning is issued, you can request a specialized payment plan to reconnect your services.
To request a payment plan and reconnection, please call 360-867-2312 during regular business hours. For after-hours assistance, please call 1-800-926-7761.
